Hello and Welcome to Penelope and Company. Thank you for stopping by to visit!

Before opening Penelope & Company, I did 2 years of research creating products that I knew that I wanted to offer to the public, using family and friends to get their input before I could offer these products to you. Every item that we use is the highest quality ingredients, always natural and fresh and have been ethically sourced.

Everything in our shop is handmade. All the products on our shelves are all made with love by me, who mix, cut and squeeze new and fresh batches of products for you to enjoy every day of the week.

My commitment to you and the handmade products does not stop there, customer service is also extremely important. I want you to enjoy the product that I put my hard work into. Each batch is carefully created to ensure a happy customer.

Our products will always be handmade and not machine made therefore nothing will ever be perfect but I will always strive to come as close as I can.

Thank you for supporting my small business!

xoxo, Penelope & Company

 


Store Policies

Sizing Details: Since we have a variety of shapes and sizes, it is advised that our item descriptions are read thoroughly as to avoid ordering the wrong size product. Please be sure to read over product descriptions for accurate sizes of each product. Sizes are specified in all listings.

Oops Products: If you purchase an “OOPS Product” listing, be aware that this bath bomb, soap or any other product listed as on “OOPS” is coming to you BROKEN, or not PERFECT in my eyes. These are discounted for this reason and this reason only! NOTHING is wrong with the product, ingredients, or the way it was made. I just didn’t like the looks of that one!

Care Instructions: Bath Bombs and Solid Bubble Bath have a shelf life of about 9-12 months. Be sure to store your products in a cool, dry area with no direct sunlight for best results and longevity of the product.

When using a bath bomb, keep in mind that it can make your bathtub more slippery than normal, so use caution when entering or exiting your bath. If any residue is left behind, simply rinse your tub. Discoloration will only be temporary until cleaned with a multipurpose cleaner.

Keep in mind that mica will stick to any oil or residue previously left behind in your bath, so for best results, use in a clean tub. Our products can contain Polysorbate 80 to prevent discoloration to skin and tub. ALL batches are tested prior to sale.

Disclaimer: Penelope & Company is an independent sole proprietorship that is not associated with any other company or label. P&Co. does not claim our products are for anything other than simply relaxation.

We know customer service & support are just as important as the quality of our products. If there are ever any issues, questions, concerns, or even compliments, please contact us via our “Contact Us” page & we will be more than happy to help!

While we do not accept returns or exchanges due to the nature of our products, we do hold ourselves accountable for proper packaging. If you receive a broken product, please let us know, with proof of a picture of the bomb sill packaged and another will be shipped free of charge. No photo = No Refund.

Definition of Broken: These kinds of products are very delicate! We take care to avoid accidents in transit such as crumbling, melting, or breaking due to moisture, humidity, heat, or being roughly handled in the shipping process. At times the “Fragile” sticker can and will be ignored, especially during holidays!! Please contact us if you have any issues! We are here to help.

Understand that any type of superficial cracks or crumbles still leaves your product fully able to use. The only time we give refunds or replace a same like item is if the product is completely crumbled, and we’ve never had this happen.

Keep in mind that purchasing an “OOPS PRODUCT” puts you in the agreement that you understand you will be receiving a broken product at a discount and this product will not be refunded or replaced and in fact, you are buying an item that is broken or not perfect in my eyes.

Unique and Handmade: All our products are handmade and are within FDA compliance. Since all products are handmade, not all products will be 100% visually identical to each other, and will not always be the exact same as seen in photos and videos. Some bath bombs float, some sink, some spin, some don’t. Some have some cracks here and there, some are bumpy, some are smooth and some are rough. This is all dependent on its density, how it’s packed, and the weather while they were being made and dried. Regardless of all visual aspects, all products function the same. They all have the same amount of moisturizing oils and butters. Photos and videos are simply for reference, but we aim to achieve as much similarity as possible.

Legal Disclaimer: Statements made on this website have not been evaluated by the FDA. All material on this website is provided for general information purposes only and should not be considered medical advice, consultation, diagnosis, or a cure. Penelope & Company accepts absolutely no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of its products or of any information presented. Always test a small amount of each product first for sensitivity or allergic reaction before use. Should irritation occur, adjust usage accordingly; discontinue immediately; if irritation continues seek professional medical advice. A person who is pregnant will need to use caution with any and all of our products. Please do not use any and all products on a child who is at or under the age of 3 years old. Please use caution.

Agreement of Purchase: By purchasing any products from Penelope & Company, you agree to all these terms stated above and within this website on all pages. We are not responsible for lost or stolen packages. Buyer is responsible for providing correct shipping information at the time of purchase. Failure to do so may cause not to receive your product or a delay in delivery by USPS. Any issues or failures directed to USPS are out of our control, and your local postmaster should be contacted if there are any further issues. These products are for at home use only. P&Co. is not responsible for any damages incurred elsewhere. It is not advised to use these types of bath products in hotels due to the coating used on their tubs!

Privacy Policy: We DO NOT and WILL NOT use your personal information for anything other than communication with you nor, will we sell or give away your personal information. The only information that will be used is your shipping and billing address, and contact information.

xoxo, Penelope & Company